Cookies Policy
Cookie & Tracking Technology Policy
Last Updated: [May 2026]
This website, VapeGrape (“we”, “us”, or “our”), This page provides comprehensive information about how we use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content. Cookies are small text files that are stored on your device when you visit our site. They help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience. In the table below, you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies. For more information on how we handle your personal data, please see our Privacy Policy dedicated page.
1. What Are Cookies and Storage Technologies?
Cookies are small text files downloaded to your computer or mobile device when you visit a website. Other tracking technologies—like pixels, tags, and local device storage—perform a similar job. They help our website recognize your device, remember your preferences, keep your shopping basket intact, and confirm whether you are legally old enough to view our products.
2. How We Use Cookies
We categorize the tracking technologies used on our website into four groups. Some are legally mandatory to make the site function, while others require your active consent.
Category A: Strictly Necessary Cookies (Always Active)
These cookies are absolutely essential for the basic operation of our store. Because our website cannot function without them, they do not require your prior consent, but we are legally required to tell you they exist.
Shopping Basket & Checkout: Tracks the items you add to your basket so they do not disappear when you click to a new page.
ÂSecurity & Fraud Prevention: Detects malicious activity and protects user data during checkout.
Age Verification Session: Remembers that you have successfully passed our mandatory 18+ age verification check so you do not have to re-verify every time you click a product page during your session.
Category B: Performance & Analytics Cookies (Consent Required)
These cookies allow us to count visits and track traffic sources so we can measure and improve the performance of our store. They tell us which vape kits or e-liquid categories are popular and how users navigate the site.
Example tools: Google Analytics, Shopify/WooCommerce native analytics.
Compliance rule: These are blocked by default until you opt-in via our cookie banner.
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Category C: Functional & Preference Cookies (Consent Required)
These cookies enable the website to provide enhanced functionality and personalization, such as remembering your login details, your preferred currency (GBP), or whether you have dark mode enabled on your device.
Category D: Marketing & Targeting Cookies (Consent Required)
These trackers are placed by third-party advertising partners (such as search engines or social media networks). They are used to build a profile of your interests and show you relevant adverts on other websites, or track the financial conversion rate of our advertising campaigns.
Example tools: Meta (Facebook) Pixel, Google Ads tracking.
Compliance rule: These will never be deployed unless you actively click “Accept All” or toggle them “On.”
3. Specific Trackers Used on Our Website
| Provider / Cookie Name | Type | Purpose | Expiry |
| Shopify / WooCommerce | Strictly Necessary | Maintains user session and shopping cart contents. | Session / 14 Days |
| [Age Verification Provider] | Strictly Necessary | Remembers that the user has successfully passed the 18+ identity check. | 30 Days |
| Google Analytics (_ga) | Analytics | Anonymous tracking of website traffic volume and user behavior. | 2 Years |
| Meta Pixel (_fbp) | Marketing | Tracks advertising conversions and assists in building audience profiles. | 3 Months |
(Note: You will need to update this table based on the exact apps, plugins, and themes you install on your platform).
4. How You Can Control Cookies
You have the absolute right to decide whether to accept or reject non-essential cookies.
Our Cookie Banner: When you first visit our store, a cookie banner will appear. You can click “Accept All” to enable full functionality, click “Reject All” to immediately block all non-essential trackers, or click “Manage Settings” to give granular consent to specific categories.
ÂYour Browser Settings: You can configure your internet browser (Chrome, Safari, Edge, Firefox) to refuse cookies entirely or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from being able to purchase items from our store.
Withdrawing Consent: You can change your mind and adjust your preferences at any time by clicking the “Cookie Settings” hover-button located in the bottom corner of our website.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or updates to UK data protection legislation (such as updates from the ICO or the Data Act). Any changes will be posted on this page with an updated “Last Updated” date.
6. Contact Us
If you have any questions about our use of cookies or how we handle your data privacy, please contact our data compliance coordinator at [barzan.valadi@yahoo.co.uk].
By accessing this Website and/or placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree to these terms, you may not use or access this Website.
1. Legal Age Restriction & Verification (Strict 18+ Only)
1.1 The Law: It is a criminal offence in the United Kingdom to sell e-cigarettes, e-liquids, or any nicotine/vaping products to anyone under the age of 18. We operate a strict age verification policy.
1.2 Age Verification Process: By placing an order, you explicitly consent to your age being verified via our third-party age verification partner, 1account. This system performs a “soft” identity check against public records (such as the UK electoral roll). This check will appear on your credit file as an identity check but will not impact your credit score.
1.3 Manual Verification: If the automated check fails, we reserve the right to hold your order and request valid photo identification (such as a UK driving licence or passport) along with a matching photograph/selfie. If this evidence is not provided within 72 hours, your order will be cancelled and fully refunded.
1.4 Proxy Purchasing: Purchasing products on behalf of a minor (proxy purchasing) is illegal in the UK. If we suspect an order is intended for a minor, we reserve the right to cancel the order immediately and report the activity to Trading Standards.
2. Retail Distribution & Third-Party Product Disclaimer
2.1 Retailer Status: VapeGrape acts strictly as a retail distributor of third-party vaping brands and hardware. We do not manufacture e-liquids, nor do we design or manufacture hardware, batteries, or electronic components.
2.2 Product Information: All product images, specifications, ingredients, and descriptions are provided directly by the manufacturers or UK wholesale distributors. While we strive for absolute accuracy, we are not liable for typographical errors, minor aesthetic changes, or manufacturing modifications made to the packaging or device specifications by the brand.
2.3 Batch and Flavour Variations: E-liquids contain ingredients that may naturally vary slightly in colour or flavour profile between manufacturer batches. Natural nicotine oxidation over time can also darken liquids. These variations do not constitute a product defect.
3. Product Compliance & Legal Inventory
3.1 UK Regulatory Compliance: We guarantee that all products distributed on our Website comply fully with the Tobacco and Related Products Regulations (TRPR) and the Medicines and Healthcare products Regulatory Agency (MHRA) notification schemes. This includes strict limits of a maximum 2ml tank capacity and a maximum 20mg/ml nicotine strength.
3.2 Prohibited Single-Use Vapes: In accordance with the UK single-use vape ban, this Website strictly distributes rechargeable, refillable vape kits and pre-filled, swappable pod hardware. We do not stock or distribute illegal single-use disposable vapes.
4. Pricing, VAT, and Vaping Products Duty (VPD)
4.1 VAT: All prices listed on our Website are displayed in Great British Pounds (GBP) and are inclusive of UK Value Added Tax (VAT) at the standard current rate of 20%.
4.2 Excise Duty Clause: All e-liquid products sold via our platform (including pre-filled pods, shortfills, and nicotine shots) are subject to the UK Vaping Products Duty (VPD).
4.3 Price Adjustments: We reserve the right to adjust our retail pricing at any time without prior notice to reflect updates to UK excise duty frameworks, manufacturer price hikes, or wholesale market fluctuations.
5. Delivery, Shipping, and UK Delivery Restrictions
5.1 UK Only: We ship exclusively to addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not ship internationally.
5.2 Age-Verified Delivery: Where legally required or requested by our couriers, orders may require an adult signature upon delivery. Couriers reserve the right to request proof of age (ID) at the doorstep. If delivery is failed due to a lack of valid ID, the parcel will be returned to us, and shipping costs will not be refunded.
6. Cancellations, Returns, and Hygiene Exemptions
6.1 Consumer Rights Act 2015: Your purchase is protected under the Consumer Rights Act 2015 and the Consumer Contracts Regulations. You have a legal right to a 14-day cooling-off period to change your mind on unsealed items.
6.2 Hygiene and Safety Exemptions:
Important Note: Due to health protection and hygiene reasons, e-liquids, pre-filled pods, replacement coils, tanks, mouthpieces, and drip tips are strictly exempt from returns once the outer cellophane wrapping, box security seal, or internal blister pack has been opened or broken.
6.3 Faulty Goods: Hardware items (such as vape mods, external battery chargers, and pod devices) that develop a technical or manufacturing defect within 30 days of receipt can be returned to us for a full refund, repair, or replacement.
6.4 User Error and Misuse: This warranty does not cover faults caused by user error, accidental damage, dropping, leaking e-liquid into the internal electronics, or using unapproved charging cables.
7. Battery Safety Warning & Liability
7.1 User Responsibility: External lithium-ion batteries (e.g., 18650, 21700 cells) used in high-powered vape hardware carry an inherent risk of thermal runaway if mistreated. By purchasing hardware requiring these cells, you agree that you understand proper battery safety.
7.2 Exclusion of Liability: As a distributor, VapeGrape is not liable for personal injury, property damage, or fire caused by the misuse, overcharging, physical damage, or altered usage of batteries or charging devices purchased from our storefront.
8. Environmental Compliance (WEEE Take-Back Scheme)
8.1 Our Obligations: In accordance with the UK Waste Electrical and Electronic Equipment (WEEE) Regulations, we provide a free retail take-back scheme for old vape hardware and lithium-ion batteries on a like-for-like basis.
8.2 How to Recycle: When you purchase a new vape device or components from us, you are entitled to return your equivalent old vape kit to us for safe, environmentally sound recycling. Please contact Barzan.valadi@yahoo.co.uk to receive details on our mail-in recycling program or localized drop-off partners.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
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