info@vapegrape.com
+44 756 825 9164
Mon-Sat: 10:00 AM - 5:00 PM
Free shipping to around the UK
Online support 24 hours day
Back guarantee under 5 days
One every all order over $150
Got a question? We're here to help. Below are answers to some of the most common queries from our customers. Need more help? Just email our friendly UK-based support team, we're always happy to assist.Type your paragraph here
We aim to reply to all messages as soon as possible during our support hours. For order-related questions, please include your order number so we can check your request faster.
Please contact us with your order number, full name, and delivery address. We will check your order status and help you with the next steps. Please also check your delivery confirmation email and tracking details if available.
If you need to return an item, please contact us before sending anything back. For hygiene and safety reasons, opened or used vape products may not be accepted unless they are faulty. If your item is damaged, faulty, or incorrect, please contact us as soon as possible with your order number and photos if available.
Vaping products are age restricted in the UK. We must make sure customers are 18 or over before selling vape products. Age checks help us follow the law and keep age-restricted products away from under-18s.
Please check that your card details, billing address, and bank approval are correct. You can also try a different payment method if available. If the payment still fails, contact us and we’ll help you check the issue.
